Terms of service

Last updated 1 September 2022 

 

This website is owned and operated by Acovior. These Terms and Conditions govern the use of this website. By using or submitting an order on this website you are agreeing to our Terms and Conditions and to our Privacy Policy, which can be found here. 

You agree to purchase goods and services from Acovior subject to these Terms and Conditions which will apply to all transactions using acovior.com. You must be 18 years or over and to participate in the Acovior online order service. 

Your continued use of this site and services and the purchase of any products on this site will be subject to these terms which confirms your full acceptance of these terms and conditions. acovior.com maintains this site and all the scripting, photos, information, software, graphics, communication, images, text and all other services and martial found on this website (collectively “content”), for the use of its employees, customers and members of the general public. You must be at least 18 years of age to use this site. By using this Site, you agree to our terms and conditions and you warrant and represent that you are at least 18 years of age. 

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our [Acovior] use of cookies in accordance with the Terms of [Acovior]’s privacy/cookies policy. Every care has been taken to ensure that the prices and description are accurate. Please note there may be some variation in the colour of goods shown on the website due to the limitations of web processes and photographic processes and we will not take responsibility or cannot be held responsible for any variation in colour that may arise and/or caused by your computer software or browser. Please note that the packaging may vary from that shown on the website, we reserve the right to change our packaging for improvement. We have made every effort for products to appear as accurately as possible and to the colour of the products that appear on the website. We reserve the right to amend or change our prices in the event of a change in the economy, inflation and any other unforeseen circumstances in international pricing, VAT or in duty. 

Before you place an order, if you have any questions relating to these Terms and Conditions, please contact us at help@acovior.com. 

  

1. Acceptance of Contract Terms

1.1 acovior.com is operated and controlled in part or in whole by the website owner. By accessing the website, you agree that the laws and statutes of the United Kingdom without regard to conflicts of laws, will apply to all matters relating to the use of the website and you agree that any litigation relation in any way to the use of the website shall be subject to the jurisdiction of the United Kingdom. If you do not agree to these Terms, please do not use this website, acovior.com. In exchange for using acovior.com you agree to be bound exclusively by these Terms and comply with all applicable regulations and laws. You present you have the legal authority to accept these Terms of Use on behalf of yourself or any party you represent. If any provision of these Terms of Use is held to be invalid by any order, law, rule or regulation of any government or by the final determination of any court, such invalidity should not accept the enforce-ability of any other provision of the Terms of Use. If you do not agree to these Terms, please do not use this website acovior.com. 

1.2 The website owner makes no representation that the Content on the site is available or appropriate for use in other locations or that access to it from outside the United Kingdom is legal. Anyone who accesses acovior.com from another location do so at their own risk and are responsible for compliance with applicable local laws. As a condition of your use of this website, you warrant to acovior.com that you will not use the website for any purpose that is prohibited or unlawful by the Terms, Conditions and notices contained herein. You must not, at any time, (a) insert or make use of any type of disabling device including, but not limited to, Worms, Viruses, Time bombs, Trojan horses or any similar device that may damage, impair or interfere with the proper working order of this site (b) decompile, reverse engineer or disassemble any portion of this website or tamper in anyway with the operation of this website. You acknowledge that the website owner reserves the right in its sole discretion to terminate or to refuse access to this website by you at any time. 

1.3 Prior to Acovior accepting an order, verification of your information may be required. acovior.com reserves the right at any time after receipt of your order to declined or accept your order, any portion of your order there off, after your receipt of an order confirmation from Acovior for any reason whatsoever, Acovior reserves the right to limit the number of items ordered and refuse service to you without prior notification. 

1.4 By placing an order with acovior.com you are (i) representing that you are of legal age to form a binding contract (ii) offering to purchase a product (iii) representing that all information you have provided to us is very accurate and (iv) you are the authorized user of the payment method provided and you are the authorize user of the card, which is used to purchase the goods or services. By receiving an order confirmation by you does not constitute Acovior's acceptance of the order. Acovior reserves the right to refuse any request made by you at any time. In an event that an item is at an incorrect price either due to typographical errors or other errors beyond our control. Acovior reserves the right to cancel or refuse any such order placed for the incorrect price regardless of whether the order is processed or not. If any payments have been made or if your account has already been debited for the purchase and the order is cancelled, Acovior will credit the account in the amount of the incorrect price. 

  

2.Disclaimer of warranty; Limitation of Liability; Indemnity 

2.1 in no event will the website owner, its suppliers or other third parties mentioned at this site be liable for any damages whatsoever (including,without limitation, lost data, those resulting from lost profits or business interruption) inability to use arising out of the use or the results of use of this site, any website link to this site, or information or the materials or services contained at any or all such site, whether based on contract, warranty, tort or any other legal theory and whether or not advice of the possibility of such damages. if the use of the information, materials or services from this site results in the need for servicing repair or correction of equipment or data, you assume all costs thereof. acovior will not assume any responsibility for any loss or costs and acovior will not be liable for any loss. applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

  

1. Important Liability Statement

3.1 The information through this website, and the services supplied via or in connection with this website, (including the editorial material provided by Acovior's experts), is intended for information only and does not constitute advice or medical advice. 

3.2 Subject to the important liability statement, Acovior is not liable for failure to comply with these Terms and Conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you. 

3.3 Subject to the statement you agree that your use of this Site and the service is on an “as is” and “as available” basis. On this basis, except as expressly set out in these Terms or in accordance with your statutory rights, Acovior does not enter into warranties, conditions or other Terms in relation to the Site or the services or any guaranteed or predicted result from using the Site, product or services. 

3.4 The Site or documents sent with a product, or the packaging or labeling of a product may contain instruction for use, contra-indications, warnings and other notices. You must read all instructions carefully and ensure others who use the product do so as well. Acovior will not be legally responsible to you if any of these are not observed. 

3.5 Acovior makes every effort to ensure that this website is free from virus or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment or software is available on your computer to use the website and screen out anything that may damage or may be harmful to it. Acovior will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. 

3.6 Acovior will not be liable for any loss of profit, loss, loss of business, business interruption or loss of business opportunity, damage of any kind as a result of dealings with or the presence of the website or off-website links, access delays or access interruption to the website, computer viruses, system failure or any malfunction which may occur in connection with your use of this website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or any events beyond Acovior’s reasonable control. Furthermore, to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website. 

  

3.1A Disclaimer 

All material contained on this website is provided without any warranty of any kind, and you use the material on this website at your own discretion. While we do take all reasonable steps to ensure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date. 

  

3.1B Exclusion of Liability 

3.1 Acovior does not seek to exclude or limit liability for death or personal injury caused by our negligence or the negligence of our directors, employees, agents or subcontractors. 

3.2 We do not accept liability for any damage or loss that you suffer as a result of using this Site. 

3.3 We do not in any way exclude or limit our liability for fraud or fraudulent misrepresentation and defective products under the consumer rights Act 2015 

  

1. Restrictions On Use of Content And How To Use The Content

4.1 This site and the Content will not be copied, reproduced, distributed in anyway, without the prior written consent of Acovior except that you may print copies of the Content for personal, informational and non-commercial use provided that (i) the Content is not modified in anyway and (ii) all trademark, copyright and other proprietary notices are kept intact. You acknowledge that the Content is owned and is the property of the website owner and is protected in the UK and internationally by a variety of laws including but not limited to, trademark laws, other proprietary right laws, copyright laws and treaty provisions. Nothing contained in this website shall be construed as conferring any trademark, rights to any copyright, any license or other proprietary interest of acovior.com or any third party. In addition to the website owner ownership to the Content, the website owner or its licensors owns a copyright in the selection, arrangement of the Content and co-ordination. If you breach any of the Terms of Use the permission of use is terminated automatically. In this event the website owner is not granting you any permission to use the Content other than the permission clearly stated in these Terms of Use. 

  

1. Revisions

5.1 The website owner reserves the right, at any time to revise these Terms of Use by updating this posting. The site owner reserves the right, to withdraw the Content or revise the Content, in part or whole at any time without notice. By using this Site, you agree to periodically visit this page to update yourself with the current Terms of Use to which you are bound and you agree to be bound by any such revisions. 

  

1. Trademarks, Service Marks and intellectual property

6.1 You are not permitted to use the Marks without the prior written consent of the website owner or such third party which may own the Marks. The Trademarks, Logos and service marks (“Marks”) (Intellectual property) displayed on our website are registered and unregistered marks of Acovior, common law trademarks and are the property of the website owner or other third parties. They are protected by UK and international trade mark laws. Nothing on this website should be interpreted, by implication or otherwise, as granting license or permission to use the Marks, whether the website owner Marks or those of a third party. Except in connection with placing an order for an item(s) or as required by applicable law, you may not use, duplicate, reproduce, sell, copy, access, resell, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent. 

  

1. Links To Third Party Websites

7.1 The website owner is not responsible for losses or damages caused by any defects, delays, or omissions that may exist in the services, information or other content provided in such web sites, whether actual, alleged, consequential or punitive. The website owner makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content. Your dealings with persons found via the website are between you and such persons and we will not be liable for any loss or damages arising out of such dealings. We accept no responsibility for other websites or other information, practices or products of other parties' link to the website. The website may contain hyperlinks to websites operated by parties other than the website owner. These hyperlinks are provided for your reference only. The website owner does not control such websites and is not responsible and cannot be held responsible for their contents. The website owner’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. 

  

7.1A Links To And From Other Websites 

• You may find links to third party websites throughout this website, the provision of a link to such website, doesn’t mean we endorse that website. If you visit any website via the link on this website you do so at your own risk.
• You must not imply that we are endorsing the services or products or another party unless this has been agreed with Acovior in writing.
• It’s your responsibly to ensure the website from which you link to this website does not contain offensive, controversial content or content that infringes any intellectual property rights or other rights of a third party.
• Do not misrepresent your relationship with this website.
• By linking to this website in breach of the Terms outlined above, you shall indemnify us for any loss or damage suffered to our website as a result of such linking.

  

1. Definitions

In these terms and conditions, the following terms apply. 

8.1 “Customer” means the person or company to whom this document is addressed. 

8.2 “Dispatch conformation” means the email we send you confirming your order. 

8.3 “Order” means the submission of an order for products or services on the “Website” by the “Customer” 

8.4 “Services” means any information and services ordered and/or provided by Acovior through or via the site including, without limitation, all services. For the avoidance of doubt, any electronic information supplied to you by Acovior will constitute part of the “Service” not a product and cancellation rights will apply accordingly. 

8.5 “Submission” means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs. 

8.6 “Products” means any product offered for sale on the website. 

8.7 “Website” means www.acovior.com or any other subdomains of Acovior.com which may be accessible unless expressly excluded by their own terms and conditions. 

1. Use of Website/Website Access

  

9.1 You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services. 

9.2 This Site may be used for your own private purpose and in accordance with these terms and conditions. You may not modify or reproduce any content without our prior written consent. 

9.3 The intellectual property rights in all materials on the Site and supplied as part of the Products or Services (“Materials”) are owned by Acovior or its third-party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials. 

9.4 All reasonable measures are taken by us to ensure that this Site is operational all day, every day. We will not be liable for any losses or damages or anything as a result of any technical issues which may result in some downtime or if the Site is unavailable at any time. 

9.5 Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that Acovior deems it necessary or desirable to do so for whatever reason. 

9.6 You acknowledge that you will not be able to edit or delete any Submission after submission. 

9.7 You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but acknowledge and agree that Acovior may, at our sole discretion, choose to display any Submission or any part of a Submission that you make on the Site. 

9.8 If you feel that any Submission made by other users is offensive, we advise you to contact us at help@acovior.com. Once received we will review the submission as soon as practicable and will take necessary action if any. 

9.9 You represent and warrant that you are licensed to use and you own any and all the intellectual property rights in any Submissions that you make to the Site. 

9.10 Any material that is sent or posted to the Site shall be considered non-confidential and non-proprietary. We reserve the right to disclose, copy, distribute or use all material provided to us for such other purpose as we deem appropriate, with the exception of personal information, the use of which is covered under our Privacy Policy. 

9.11 You must not use the Site to upload, post, or otherwise transmit material which is pornographic or explicit, menacing, offensive, threatening, racist to harass, threaten, defamatory, infringing of any intellectual property or otherwise unlawful, stalk, or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Acovior or any third party. 

9.12 You must not post or send to or from this Site any material which is harmful in nature including, and without limitation, Trojan horses, computer viruses, corrupted data, or other potentially harmful data or software. 

9.13 Acovior accepts no obligation to monitor the use of the Site. Acovior reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Acovior reserves the right, in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. 

9.14 Acovior reserves the right to make any alterations or changes to the content and format of the Site from time to time. To ensure that you download the most up to date version of the Site, we advise you refresh your browser each time you visit the Site. 

9.15 Use of your personal information is governed by Acovior's Privacy Policy, which forms part of these Terms and Conditions. In the event that Acovior undergoes any form of reorganization or is sold to a third party, you agree that any personal information Acovior holds about you may be transferred to that reorganized entity or third party and used in accordance with the Privacy Policy. 

9.16 Prices for our products and services are subject to change without prior notice. We reserve the right to change, modify, alter or prices, content, services, packaging at any time without notice. We reserve the right to modify or discontinue the service or product (or part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, suspension, price change or discontinuance of the service. 

9.17 You understand that your content (not including credit information), may be transferred unencrypted and involve (a) transmission over various networks and (b) changes to conform and adapt to technical requirement of connecting network or devices. 

  

1. Password

10.1 To access certain areas of the Site such as my Account section, any other password protected areas and to have faster checkout, it is required that you have an individual password which can be used to access these areas. You will use the password only for such access and not for any other purpose. 

10.2 You must keep your password confidential at all times and must not disclose the password or permit anyone else to use your password. 

10.3 Any breach of any of these terms by anyone to whom you disclose the password, will be treated as if the breach had been committed by you and will not relive you of your obligations under these Terms and Conditions. 

10.4 In the event of any failure or error in the operation of a password, you shall cease to use the password and reset the password immediately. 

10.5 Acovior reserves the right to change your username and password at any time in its sole description and you agree to notify Acovior promptly of any changes to your registration details. 

10.6 In the event of a breach or Terms and Conditions Acovior reserves the right to block and completely restrict total access at any time in its sole discretion. 

  

1. TERMINATION OF SERVICES AND SUSPENSION

11.1 Acovior may terminate the service and cease to send you products or restrict access of service immediately in the event you breach any of these Terms and Conditions or if you are late in or do not pay any sums due to Acovior. 

11.2 Acovior may suspend the operation of the Site for maintenance work or in other to update or for repairs or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free. 

  

1. PAYMENTS, CONTRACT FORMULATION AND ELIGIBILITY TO PURCHASE PRODUCTS

12.1 To place an order with us you must be 18 years old or older and you must possess a valid Credit or Debit card issued by a bank acceptable to us. 

12.2 You may not use our product for any illegal or unauthorized purpose or violate any laws in your jurisdiction. 

12.3 By ordering/purchasing products from this Site, you represent that you are 18 years old or older. If you are under 18, you may use the non-transactional parts of the Site but you may not purchase products from this Site. If you are under 18 you may brows our Site, however you may not provide personal information to us for example, you cannot register or make a purchase. 

12.4 This Site is not design for children and we do not knowingly collect personally identifiable information from any children under 18. If you are under the age of 18 and you wish to purchase any item on this Site, please seek legal parental/guardian approval and read our Terms and Conditions before making any purchase on the Site as some products are non -refundable and our Terms and Conditions apply to all items for sale on this Site. 

12.5 If you are under the age of 18 and you purchase any product/item on this Site, you do so at your own risk and Acovior will not be responsible or 
held liable in anyway. 

12.6 In order to purchase any products from this Site you must submit a valid Visa, MasterCard, Visa Electron, Delta, American Express, Debit Card, Switch Credit Card or PayPal payment login. You warrant that the payment card or PayPal login you submit is yours. All Credit/Debit Card holders and PayPal users are subject to validation checks and authorization by the Credit Card issuer and payment prover. 

12.7 Acovior is not responsible in the event that your payment card prover refuses to authorize payments. We reserve the right to obtain validation of your payment details or any further identification checks before processing your order and providing you with any products. 

12.8 The currency displays on the Site is for conversion illustration purposes in your local currency only. 

12.9 These Terms apply to all orders made, to be made by you for sale and supply of products. When you submit an order to us/make a purchase, give any delivery instructions or accept delivery of any product, you warrant your acceptance of these Terms and Conditions. 

12.10 These Terms and Conditions shall prevail over any separate Terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally are expressly waived and excluded. No other Terms or changes to the Terms and Conditions shall be binding unless agreed by us in writing. 

12.11 We are not obliged to supply the product to you unless we have accepted your order and receive full payments. 

12.12 After placing an order, you will receive an email from us acknowledging that we have received your order. Unless expressly stated that we accept your order/purchase, by letter, by email, fax or other acknowledgement of your order by us does not constitute the acceptance of the order. No contract will exist in relation to the products until we have confirmed to you by email that the product has been dispatched (dispatched confirmation). 

12.13 Our acceptance to your offer/order/purchase will be deemed complete and the contract between us shall be formed when we send you the dispatched confirmation email. 

12.14 We may give you an order reference number and details of the product you have ordered/purchase and may at our discretion refuse to accept an order/purchase from you for any reason, including unavailability of supplies or we may offer you an alternative product (in which case we may require you to re-submit your order). 

12.15 We may cancel an order/purchase if the product is not available for any reason and we will notify you. If this is the case, we will refund any payments that you may have made. We will usually refund any monies received from you using the same method originally used by you to purchase the product. It is your responsibility to inform us of any change of address or other relevant details such as payment card details. 

12.16 We retail the legal ownership of all merchandise/ products until full payments has been made by you and received by us and legal ownership of the merchandise/product will immediately transfer back to us if we refund any payment for the merchandise/products to you. Risk in the merchandise/product transfers to you immediately upon delivery. 

  

1. PRICING, AVAILABILITY AND DISPATCH INFORMATION OF PRODUCTS

13.1 Information displayed on the Site as to pricing and availability is subject to change by Acovior. 

13.2 Payments for products will be made via the Site in accordance with the procedure explained on the Site. 

13.3 We do our best to make sure we have accuracy on our Site. In spite of our best efforts, it is possible that a product may be mispriced on the website. We do, however confirm prices as part of our dispatch procedures. If, however, the actual price is higher than the stated price on the website we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. 

13.4 While we aim to be accurate, any available information or dispatch estimates on the website in relation to products are approximate and may change. As we process your order, we will inform you by email, telephone, SMS, if any products in your order turn out to be unavailable, please allow up to 10 –15 business days for delivery. 

13.5 Products will be dispatched to your delivery/shipping address as soon as reasonably possible after acceptance of your order/purchase. Delivery charges will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order. 

13.6 Very importantly, any orders we accept which require delivery outside the United Kingdom will be delivered duty unpaid. According to the changes of the laws to your country you may subject to paying any duty charges. 

13.7 International orders may be subject to income tax and/or customs duties by your countries customs department upon arrival. Acovior will not be responsible and will not be liable for any customs or any duty charges/fees. Please contact your local customs office for more information. 

13.8 All items are subject to availability. Validly stated prices on our website remain in effect for as long as the merchandise is available or otherwise stated on our Site. We will inform you as soon as possible if the goods are not available. 

  

1. PACKAGING AND DELIVERY

14.1 At Acovior, we want you to receive your purchase in the same condition it left us. We use good quality, new materials for packaging and take good care to ensure that happens. We do our best to take good care of your purchases. 

14.2 We currently ship worldwide however, there may be some areas in the UK or other countries around the world we may be unable to delivery/ship to. We aim to deliver the products to you at the place of delivery, requested by you in your order. We aim to deliver within the time indicated by us at the time of your order but we cannot promise an exact date of delivery when you submit your order. We do our best to deliver within a reasonable time from the date of any order, which has been accepted but we cannot guarantee any exact deliver date. 

14.3 We will use all reasonable endeavors to ensure you are contacted, if we expect that we are unable to meet our estimated delivery date, but to the extent permitted by law, we shall not be liable to you for cost, liabilities, damages, losses, expensive or charges that may arise out of late delivery. 

14.4 We delivery in our standard packaging. Any special packaging requested by you will be subject to additional charges. We will deliver merchandise in accordance with the delivery option selected by you, please view the delivery options for full details. On delivery of the product, you may be required to signed for delivery. You agree to inspect the product for any obvious faults, damages or defects before you sign for delivery. All risks regarding the product shall pass to you upon delivery. From the time when risks pass to you, we will not be liable for loss or destruction of the product. You must take care when opening the product, so as not to damage it particularly when using any sharp object or instruments. 

14.5 Orders to one address may be delivered in one or more deliveries. If you have more than one delivery to the same address you will be charged for delivery of each order. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. 

  

1. DELIVERY AND SHIPPING POLICY

UK DELIVERY TERMS 

15.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. 

15.2 It is our aim to dispatch goods within 24-48 hours from the time they have been ordered (subject to payment). Please allow up to 1-4 business days for delivery. (Please note, during sale and promotional offers periods delivery may take longer).  

15.3 Please note that working days exclude Saturdays, Sundays and Bank holidays. 

15.4 Some parcels may require a signature on delivery for security purposes and reason. If you know you wouldn’t be at home during normal office hours, please make alternative and appropriate arrangement for a responsible person to sign for your parcel.  

15.5 We are unable to deliver to PO BOX addresses. 

15.6 We offer a standard delivery which is on average between 1-2 business days for the UK. 

15.7 Delivery dates cannot always be guaranteed as delays may be due to circumstances out of our control. 

15.8 For UK delivery via courier, the courier companies may take a photograph of your front door on your property as proof of delivery. Whenever referred to, working days excluding Saturday, Sunday and Bank holidays. 

15.9 Any orders re-shipped due to being refused or undelivered the first time, will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs (we charge a separate shipping cost for an order which needs to be re-shipped). 

15.10 Neither Acovior nor their nominated carriers will accept claims for consequential losses due to late delivery. 

15.11 If your order weighs more than 30kg then we reserve the right to contact you with a bespoke delivery charge. 

 

1. EUROPEAN AND INTERNATIONAL DELIVERY TERMS

 16.1 Orders relatively get delivered within the specified time frame, unfortunately in some cases orders do get delayed either at the post office or at your country's customs location (varies by country) 

16.2 All international shipping rates will be calculated at time of checkout. 

16.3 We ship internationally. Depending on the country, shipping usually takes 5-10 business days and sometimes may arrive quicker.  

16.4 Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note, we have no control over these charges and we cannot predict their amount in anyway. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. 

16.5 We deliver to the countries listed on the website subject to our absolute discretion You must comply with all applicable laws and regulations of the country for which the goods/products are destined. Acovior will not be liable or responsible if you break any such law(s) 

16.6 Acovior will not be liable for delays in delivery caused by the supplier, the carrier or any other third party. 

16.6 Please note: for both UK and international orders, delivery may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or unexpected increase in demand. Our Customer Service Team will update you if anything changes with your order. 

16.7 You will recieve an email confirmation when you place your order, again when it has been processed so you know it’s on its way. We ship via Royal Mail dependant on the size and weight of your order. Delivery times are between 3-5 working days for larger orders and 5-14 working days for small parcels. 

All orders placed after 11:00am on weekends and holidays will be processed the following business day. 

Please note at exceptionally busy times the above may vary might vary. 

  

1. INSPECTION, CLAIMS TO SHORTAGES OR DEFECTIVE GOODS 

17.1 The products shall be owned by you once we have received payment in full for the products/ goods. Once you receive your order/ package/ goods, you should inspect it upon receipt immediately and check that everything specified on the delivery note is included. You will be deemed to have accepted the order and are happy with the order as it was delivered unless you notify us upon receipt (immediately upon receipt with 48 hours) that there is a problem. If you fail to take such action, we will not be obligated to accept any rejection by you of the items/order at a later date. 

17.2 If there are any defect with the product, if you are not happy within hours of receiving the parcel/package. If we are not informed within this period, we are under no obligation to process this request and refund will not be given. 

17.3 Our customer service team will contacted you by email from help@acovior.com before any faulty goods are returned back to us and we will be sure to contact you as soon as possible. 

17.4 In the unlikely event of your goods being faulty, please contact us using the contact email above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.

  

18-19. COMPLAINTS 

19.1 Acovior is committed to providing quality service to our customers. We hope that you are pleased with any purchase you have made or any service you’ve received from us and that you will never have a reason to complain. However, if for any reason you are unsatisfied with something, we will like you to inform us relevant team about it. 

19.2 We take all feedback very seriously and it give us an opportunity to correct things, improve our standards and the service we provide. Please contact us using our contact us form on our website or alternatively email help@acovior.com regarding all complaints. For all product purchase related complaints, please be sure to provide full details including receipt information, order reference number, your full name, your full address or addresses, full contact details in order for us to assist you as quickly as possible. 

  

1. OTHER LEGAL NOTICES CLAIMS

20.1 There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website. 

  

1. RETURNS

21.1 We amend these terms and condition from time to time. We work hard to offer top quality products to make sure you are satisfied and happy with your purchase or order. Please read through our terms and conditions for all information about the product. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us. 

Acovior makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us within 14 days for a claim to be considered. 

 

21.1A Return Policy 

All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy/satisfied with a product that you have bought, please contact us immediately to tell us why you are not satisfied, and include the product name, along with the expiry date on the back of the pack. Any images you can provide will be additionally helpful. 

In exceptional circumstances we accept returned goods but only if the following conditions are met: 

- Good must be faulty or damaged 

- A return request must be made to the company within 14 days of receipt of goods, providing us with full information on why you are requesting to return any goods, your order number and your full name. Send your Return request to help@acovior.com 

- No goods will be accepted back or credited without a return's authorization number. The relevant reference number must be quoted on accompanying documentation. 

- No returned goods will be accepted unless a returns authorization has been given in response to your email to us. The appropriate reference number must be quoted on accompanying documentation. 

- The item(s) must be in perfect resalable condition with any shrink wrap still intact, they must be as new and unused, in its original undamaged packaging including all items and free gifts received. It is the customer’s sole responsibility to take reasonable care of the products until they are returned to Acovior 

- Please obtain a proof of postage /receipt from the carrier as Acovior accepts no responsibility for the loss parcels sent by you. You will be solely responsible for the parcel and the safe return of the goods. 

- Acovior will not be responsible for any postage costs. 

- When returning item(s), make sure they are securely packaged. We will not refund goods damaged in transit if items are poorly packaged. 

- Acovior will not accept any goods that have been used, opened and packages that seem to have been deliberately damages or tampered with in anyway. 

- All items must be in a clean and sanitary condition or they will not be accepted. 

- If goods are to be returned, they will need to be returned within 14 days of purchase, if not they will not be accepted. 

- We will examine the returned goods/ products, confirm to you that you are entitled to a refund and we will notify you of the process of your refund within a reasonable period. 

- Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions. We regret we cannot reimburse postage costs. 

  

21.1B Returns exclusions 

1. Returns for any special order, custom made or bespoke goods will not be accepted.
2. Certain products cannot be returned for hygiene reasons, these include (this list is not exhaustive):

Non-Returnable Products  

The following products cannot be returned:  

- Products that are personalised, bespoke, altered or otherwise made to your specification  

- Perishable goods (including food and beverages, and some hampers)  

- Beauty products, fragrances and pharmaceutical products  

- Certain accessories (hosiery and pierced earrings)   

- Pharmaceutical products  

- Any other products designated as non-refundable at the time of purchase 

- This list may change from time to time, we advise you visit our terms and conditions page and read through to be regularly informed of all new updates.  

  

1. PRICE

22.1 The Website contains a large number of products. It is possible despite our reasonable efforts, some of the products on the website may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancel your order. We will not process you order until ewe have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as a cancelled order and notify you 

in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss pricing, we do not have to provide the products to you at the incorrect (lower) price. 

22.2 The prices of goods will be as quoted on the website from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. 

22.3 Price for our goods may change from time to time but changes will not affect any order which we have confirmed 

  

1. PROMOTIONS AND DISCOUNTS

23.1 Promotional offers are valid when used on acovior.com and will allow money off, may allow free samples and free gifts, or free delivery when you order from Acovior. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per 
customer. 

By participating in the promotion: 

- You agree and are bound by these Terms and conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the promotion(s), the draw and/or the results and no discussions or no correspondence shall be entered into. 

- Personal information collected from entrants will be used strictly and solely in connection with the promotion and will not be disclosed to any third 
party except for the purpose of operating the promotion and fulfilling the prize where applicable. 

- To the extent permitted by law, we accept no responsibility for loss misdirected, undelivered, late or incomplete entries, whether due to system failures or errors, other telecommunications malfunctions, faulty transmissions, entries not received resulting from any hardware or software failures of any kind, loss or unavailable network connections, failed incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise. 

  

1. Social Media

CONTENT 

24.1 Acovior reserve the right to use any comments posted on any of our social media pages in marketing materials. 

24.2 Any comments which we deem to have threatening, harassing, abusive, obscene, offensive, discriminatory, sexual, unlawful or profane tone will be removed, and the user concerned will blocked from all Acovior social medial pages and reported. 

  

1. FORCE MAJEURE

25.1 Acovior shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers. In these circumstances, Acovior will not be liable in any way for any loss of time, money, repair, life in any way. 

Acovior reserves the right to make changes to these Terms and Conditions at any time. We advise you to visit this page regularly to be kept updated with all new changes and updates.